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Privacy Policy – SneakHive
At SneakHive, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
What We Collect:
- Personal information (name, email, shipping/billing address, phone number) when you place an order.
- Payment information (processed securely through trusted payment gateways).
- Non-personal information such as browser type, IP address, and cookies for analytics and better user experience.
How We Use Your Information:
- To process and ship your orders.
- To communicate with you about promotions, updates, and offers (only if you opt-in).
- To improve our website and shopping experience.
We Never:
❌ Sell or rent your personal data.
❌ Store your credit card details on our servers.
Security:
We use SSL encryption and trusted third-party payment gateways to ensure your data is safe and secure.
By using our website, you agree to this Privacy Policy. For any concerns, please contact us at privacy@sneakhive.com.
Return Policy – SneakHive
We want you to be fully satisfied with your purchase. If for any reason you’re not happy, you can return your sneakers within 15 days of delivery.
✅ Return Conditions:
- Sneakers must be returned within 15 days of purchase.
- Accepted reasons: wrong size, damage, or comfort issues.
- Sneakers should be in the same condition as received (no additional damage, clean, and fit for resale).
- Original packaging should be included (if available).
❌ We cannot accept returns if:
- Sneakers are returned with excessive wear or new damage.
- Sneakers are not in resalable condition.
How to Return:
- Contact us at returns@sneakhive.com with your order number and reason for return.
- We will provide you with the return shipping details.
- Once we receive and inspect your sneakers, we’ll process your refund or exchange within 5–7 business days.
At SneakHive, your satisfaction matters most, and we’re here to ensure your sneaker journey stays smooth.